Privacy Policy

Autumn Lodge Hove Ltd Website Privacy Policy

Introduction

At Autumn Lodge Hove Ltd (“Autumn Lodge,” “we,” “us,” or “our”), we are committed to safeguarding the privacy and security of your personal information. This privacy policy outlines our practices regarding the collection, use, and disclosure of your data when you use our website and services.

Definitions

For clarity within this policy:

• “Personal Data”: Any information relating to an identified or identifiable living individual (“data subject”).

• “Data Breach”: A security incident leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data.

• “Special Categories of Personal Data”: Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data (for identification purposes), health information, or data concerning a person’s sex life or sexual orientation.

• “Data Processing”: Any operation performed on Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, alignment, restriction, erasure, or destruction.

• “Third Party”: A natural or legal person, public authority, agency, or body other than the data subject, data controller, data processor, and persons authorized to process Personal Data under the direct authority of the controller or processor.

Data Controller Information

Autumn Lodge Hove Ltd is the data controller responsible for processing your Personal Data. Our registered address and company details are as follows:

Autumn Lodge Hove Ltd

35 - 39 Rutland Gardens

Hove

East Sussex

BN3 5PD Email: office@autumn-lodge.co.uk

Telephone: (+44) 1273 271786

Purpose

This policy outlines how Autumn Lodge collects, uses, and handles Personal Data about individuals with whom we interact. We recognize the importance of treating Personal Data lawfully and correctly, whether it is collected on paper, stored electronically, or recorded by other means.

We are dedicated to complying with the General Data Protection Regulation (GDPR) and regard the lawful and correct treatment of Personal Data as vital to maintaining trust with those we serve.

This policy applies to the processing of Personal Data in both manual and electronic records kept by us in connection with our services. It also covers our response to any Data Breach and other rights under the GDPR.

Lawful Basis for Processing

We process your Personal Data based on the following lawful bases as outlined in Article 6 of the GDPR:

• Legal Obligation: Processing is necessary for compliance with legal obligations, such as the Health and Social Care Act 2012 or the Mental Capacity Act 2005.

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.

• Consent: You have given clear consent for us to process your Personal Data for specific purposes. If consent is required, we will explain why and how you can withdraw it at any time.

• Vital Interests: Processing is necessary to protect your vital interests or those of another person.

• Public Interest: Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these are not overridden by your rights and interests.

Information Collection and Use

Autumn Lodge is the sole owner of the information collected on this website and through our services. We will not sell, share, or rent this information to others in ways different from what is disclosed in this policy. We collect information from users at various points on our website and through interactions to provide and improve our services.

Web browsers offer different settings for managing cookies. You can adjust your browser settings to:

• Allow cookies from trusted sites like Autumn Lodge.

• Prompt you before accepting cookies.

• Block cookies from certain sites.

Please refer to your browser’s “Help” section for detailed instructions on managing cookie preferences.

Web Statistics

We may collect IP addresses to analyze trends, administer the site, track user movements, and gather broad demographic information for aggregate use and such as reporting. These IP addresses are not linked to personally identifiable information.

External Links

Our website may contain links to other sites. Please be aware that Autumn Lodge is not responsible for the privacy practices of external websites. We encourage users to read the privacy statements of every website that collects personally identifiable information. This privacy policy applies solely to information collected by Autumn Lodge.

Security Measures

We take the protection of your information seriously. We have implemented appropriate security measures to prevent unauthorized access, alteration, disclosure, or destruction of your Personal Data. These measures include:

• Encryption: Protecting data in transit and at rest.

• Access Controls: Limiting access to Personal Data to authorized personnel only.

• Regular Security Assessments: Monitoring and testing our security protocols.

What Data Do We Collect?

To provide safe and professional care, we need to keep certain records about you, which may include:

• Basic Details and Contact Information: Name, address, date of birth, next of kin.

• Financial Information: Funding arrangements.

We may also collect Special Categories of Personal Data, such as:

• Health and Social Care Data: Information about your physical and mental health.

• Other Sensitive Data: Race, ethnic origin, sexual orientation, religion.

Why Do We Collect This Data?

We collect your data to provide care and support. Our legal bases for processing your Personal Data include:

• Legal Obligation: Compliance with laws such as the Health and Social Care Act 2012 or the Mental Capacity Act 2005.

• Provision of Care Services: Necessary for managing and delivering social care services.

• Public Interest: Required reporting to regulators like the Care Quality Commission (CQC).

• Consent: With your explicit consent for specific purposes.

We ensure that we collect and process only the data necessary for the specified purposes, adhering to the principle of Data Minimization.

Where Do We Process Your Data?

We collect or share your data with:

• You or Your Legal Representatives: During face-to-face meetings, phone calls, emails, postal correspondence, or through application forms.

• Third Parties: Including health and care professionals (hospitals, GPs, pharmacies, social workers), the Local Authority, and organizations we are legally obliged to share information with (e.g., for safeguarding purposes).

International Data Transfers

We do not transfer your Personal Data outside the United Kingdom or the European Economic Area (EEA). All data processing activities are conducted within these regions, ensuring that your data is protected under applicable data protection laws.

Legal Disclosures

We may disclose your Personal Data to third parties when required by law, such as:

• In response to court orders or legal processes.

• To establish or exercise our legal rights.

• To defend against legal claims.

• For the prevention or detection of crime.

Your Rights

Under the GDPR, you have rights regarding your Personal Data:

• Access: You can request a copy of the data we hold about you.

• Correction: You can ask us to correct any inaccurate or incomplete data.

• Erasure: You can request the deletion of data no longer necessary for its original purpose.

• Restriction: You can ask us to limit the processing of your data under certain circumstances.

• Objection: You can object to the processing of your data when we rely on legitimate interests or public interest tasks.

• Withdrawal of Consent: If we process your data based on consent, you can withdraw it at any time.

• Right to Complain: You have the right to lodge a complaint with the relevant supervisory authority.

To exercise your rights, please contact us using the details provided at the end of this policy. We may need to verify your identity to prevent unauthorized disclosure of Personal Data.

Right to Complain to Supervisory Authority

If you have concerns about how we process your Personal Data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF Website: https://ico.org.uk/

Telephone: 0303 123 1113

Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time. If we intend to use your Personal Data in a manner different from that stated at the time of collection, we will notify you via email, giving you the option to consent to the new usage.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact:

Autumn Lodge Hove Ltd

35 - 39 Rutland Gardens

Hove

East Sussex

BN3 5PD

Email: office@autumn-lodge.co.uk

Telephone: +44 (0) 1273 271786

We are committed to protecting your privacy and ensuring that your Personal Data is handled in a safe and responsible manner.